Testimonials
Out at Home has been growing rapidly in the Benelux since we started in 2013. After having moved to our 3rd Warehouse and 5th carrier in 10 years time, we realized that Logistics is not our core business and took too much of our time. We approached Supplime to build a robust Carrier network in the Benelux. I am pleasantly surprised with the methodical approach and hands on solutions these guys apply. On-time delivery has improved to 98% and the number of customer complaints has dropped to below 3%.
Supplime supported us also with our expansion plans in the rest of Europe: they hooked us up to a new fulfilment partner 2 new regions they’re setting up the BtC distribution for us.
Bart de Jong – General Manager
Out at Home - outdoor leasure equipment, BE
Out at Home
Joris Beets design
We presented the E-harp in 2021 and received a lot of press right from the start”, says founder and CEO Joris Beets. “Our goal is to make the E-harp accessible to everybody, so we started looking for a fulfilment party that could assemble the E-harp for us and offer the fulfilment to the launching markets in Europe. We came across the team of Supplime and they started to challenge us on our assumptions, suggesting to assemble the E-harp by a company for workers with disabilities, and the fulfilment by a fulfilment expert. With this refreshing approach we can really contribute to our Corporate Social Responsibility goals that is at the core of our philosophy.
Joris Beets – Founder & CEO
Joris Beets Design, UK
Frends is the Woman’s Designer headphone of choice. The company has marketed the headphones cleverly not as a geeky tech-toy for young adult men, but as a stylish quality fashion accessory for women. The product comes with exchangeable earcaps with new styles and models every season.
"Sales really took off when celebrities and influencers started using our product, underlining the fashion statement that the product really is” explains Jan Hein Habes, CEO of Frends. “We have followed a multi-channel approach from the get-go, offering our headphones both online in our web shop, as well as on Marketplaces like Amazon & Zalando and in the high-street shops of major Retailers across the European continent. Supplime has helped us to leverage central stock across these channels and has supported us heavily during the capacity crunch in Airfreight and Oceanfreight when we were fighting to get our product in on time for the holiday season.” Habes continues: “Now that our product-range is at full strength, we are able to expand our presence into other European markets, offering quicker delivery to our customers and a robust fulfilment network across the continent. Supplime finds us the best fulfilment partners and carriers, and builds for us the network we need to support our growth. These guys have become true friends."
Jan Hein Habes – CEO
Frends Headphones, NL
Frends headphones
Philips
Philips was in need of improving profitability and lead time in its European BtC sales channels. The company conducted extensive research, network studies and sent out multiple Requests for Proposals. Philips concluded that in order to reduce lead time to end-consumers they would either have to implement a distributed inventory model (with local warehouses in each country) or to ship product with express delivery from the central warehouse in the Netherlands. Both options were too expensive and the business case was almost mothballed.
“At that point the folks from Supplime came in and introduced us to a new type of parcel delivery network”, says Hans Willems, Global head of Logistics Procurement; “They supported us in redefining our requirements, introduced us to new players in the market that we didn’t even know existed, and helped us step by step in the selection and contracting process in record time.”
The new network is based on one platform operating a linehaul network of bundled parcels for multiple cross-border brands and retailers that are delivered to the domestic hub of local hero carriers in each country; carriers that local consumers and customers like to work with for final mile deliveries. Not only is this network robust and fast, it also enables a single connection between the customer’s ERP and the new platform. This is an IT blessing in itself, as the company didn’t have to build interfaces to each carrier itself.
“If Supplime had not opened our eyes to new possibilities, we would still be chewing on that business case.”
Hans Willems – Global head of Logistics Procurement
Philips, NL
